1. Cancellation of membership
If a member wishes to resign their membership, they should contact the RTPI Membership Team. Members should note clause 16 of the RTPI Bye Laws, which states that "A Member who resigns his or her membership or whose membership is otherwise terminated shall remain liable only for any unpaid subscription then due from him or her".
An applicant's administration fee will be refunded if an overpayment has been made.
A member's subscription will only be refunded in the following circumstances:
- Overpayment amounts.
- The payer can demonstrate that payment was made in error.
- A deceased member's estate requests a pro-rata refund.
Refunds are made by cheque, via PayPal or by a refund to a member's debit or credit card. The RTPI aim to provide refunds within 30 days of the payment being taken.
3. Direct Debit
a) General Information
Paying for your membership by Direct Debit is easy and secure, as you are protected by the Direct Debit Guarantee.
You agree that your Membership is for the entire duration of the membership year, even if you are paying your membership fee by Direct Debit instalments.
Your instalment amounts and the dates on which they will be debited from your account will be set out in your Direct Debit Advance Notice which will be sent to you as part of your renewal letter or at the point of setting up a new Direct Debit.
The Bacs Direct Debit scheme is available for UK bank account holders only.
If you change your bank, as part of the transfer you must ask your new bank to switch your existing Direct Debit instruction over to your new account to ensure instalments are not missed.
You have 14 days before a Direct Debit payment is taken to tell us if you wish to cancel your Direct Debit and switch to a different payment method. If you have outstanding instalments, the outstanding balance will be due immediately.
b) Unpaid Direct Debits
If you fail to pay any instalment due by the required date, your membership may be closed. We will write to you and give you the opportunity to pay all instalments due for the remainder of your membership year by alternative means, or to set up a new Direct Debit.
Direct Debits which are returned as unpaid, rather than cancelled, may be re-presented to your bank the following month.
c) Paying by Instalments
You can pay your annual membership fee by annual, quarterly or monthly instalments by Direct Debit.
By choosing to pay by Direct Debit, you are committing to paying the total amount of instalments due.
See section 1d for information on cancellations by quarterly or monthly instalments.
If your Direct Debit instruction is cancelled during the membership year before the full membership fee is paid, you are liable to pay for the outstanding amount in full immediately by an alternative payment method, or by setting up a new Direct Debit instruction.
If you pay by monthly or quarterly instalments you will need to either make the payment in full or continue to pay until the end of your membership year as per your quarterly or monthly agreement.
You have 14 days before a Direct Debit payment is taken to tell us if you wish to cancel your Direct Debit.
You may cancel your membership at any time. However, you will not receive a refund. Your membership is for the full membership year.
If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when requested to do so by us.