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How to make a complaint about RTPI members

The Institute's Code of Professional Conduct states that members of the Institute must always act with professionalism, competence, honesty, integrity and due care. Complaints against members are taken seriously and the Complaints Procedure is available to anyone on request.

A handy flowchart of the complaint investigation process, and the separate appeals process is available.


The conduct and disciplinary process

The RTPI only considers complaints against its individual members. Neither the Institute nor its Conduct & Discipline Panel will:

  • Review decisions of local planning authorities;
  • Investigate allegations of maladministration by a local planning authority or other organisation;
  • Consider an issue which would reasonably be dealt with by another disciplinary process, tribunal or court.

If you are concerned with local authority practice then you may first want to consider contacting the Local Government Ombudsman. Information on how they deal with planning matters can be found here.

Please note that the Institute will not investigate vexatious allegations, or issues where no obvious evidence has been provided.


What can the Institute do?

If a member has breached the Code of Professional Conduct the Institute can:

  • Warn the member as to their future conduct
  • Issue a reprimand
  • Suspend their membership (normally up for up to 12 months)
  • Terminate their membership

We cannot issue fines, make members pay compensation or require members to take any other actions.  Guidance on the sanctions available and how they are awarded can be found here. 


If I wish to complain, what do I do now?

The RTPI provides a complaints form on which you should provide specific details of your complaint in relation to the professional conduct expected of RTPI Members as set out in the Code. Please download the RTPI Complaint form and use this to submit your complaint. You can use the Fill and Sign tool in Adobe Acrobat Reader to fill the form in electronically. 

You must submit this information to the RTPI Member Conduct Service by one of two methods:

  1. Email: [email protected]
  2. Write to: 'RTPI Complaints Investigator' at the Institute address

You should include copies of the documents related to your complaint.

The RTPI's Member Conduct Service deals with complaints and queries regarding standards of practice and ethics.  Please note it operates between 9am - 5pm on Monday and Tuesdays.

RTPI Members seeking advice should contact the Service by email or phone 020 7929 8194.