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LA Planners on the Front Line

Working with the public, keeping safe and building trust
11 July 2023 at 09:30 AM - 04:30 PM / West Midlands / Conference

11 July 2023 at 09:30 AM - 04:30 PM
The Priory Rooms, Quaker Meeting House, 40 Bull Street, Birmingham, United Kingdom, B4 6AF
Price from
RTPI West Midlands | [email protected]

NEW for 2023

As part of our commitment to supporting Local Planning Authorities (LPAs) the RTPI West Midlands is developing some skills-based training at a significantly reduced fee for members working in the public sector.

Planners on the Front Line: working with the public, keeping safe and building trust.

This session is designed for anyone working with the public, particularly those involved with consultations and planning enforcement.  Our trainer, from the Suzy Lamplugh Trust, will cover topics such as:

  • Lone and frontline working
  • Identifying and assessing risk
  • Travelling for work
  • Setting boundaries and reporting
  • Responding to physical and verbal aggression
  • De-escalation and defusion techniques
  • Post-incident support

The Suzy Lamplugh Trust is the UK's pioneering personal safety charity and leading stalking authority, established in 1986, following the disappearance of 25-year-old Suzy Lamplugh, an estate agent and lone worker who went to meet a client and never returned.

Suzy Lamplugh Trust is widely regarded as a field expert in lone-working and personal safety training, stalking training, as well as consultancy, campaigning, and support services. It has a long history of working within the Violence Against Women and Girls sector, dealing particularly with stalking and harassment, given that it is believed, and indeed the evidence suggests Suzy may have been targeted by a stalker. The National Stalking Helpline was set up by the Trust in 2010, it has helped over 65,000 victims since its inception, and is the only service of its kind globally.

To note, this event is limited to 20 people, so in the first instance we are only able to accept two participants per Authority.