The Royal Town Planning Institute exists to advance the science and art of planning for the benefit of the public. To achieve this the Institute requires planning professionals to meet and maintain high standards of competence and conduct themselves in a way that inspires trust and confidence in the profession.
Therefore the Institute publishes a code of professional conduct and practice setting out the standards, ethics and professional behaviour expected of Members. RTPI Members are to adhere to five core principles, namely:
Competence, honesty and integrity
Independent professional judgement
Due care and diligence
Equality and respect
Download our Code of Professional Conduct for full information on this topic.
Download the Complaints Procedures for information on the process that the Institute undertakes if a valid complaint is made. You may also wish to view a handy flowchart illustrating the requirements of the complaint investigation process, and the separate appeal process. Information on the process for an appearance at a hearing is contained in this supplementary guidance note.
Seeking advice or making a complaint
The RTPI's Member Conduct Service deals with complaints and queries regarding standards of practice and ethics. Please note it operates between 9-1pm on Mondays, Tuesdays and Thursdays.
Members seeking advice should contact the Service by email or phone the RTPI on 020 7929 8194 during the hours of operation.
Further information on making a complaint can be found here.