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Common log in queries

You will find answers to common log in queries below. 

It's my first time logging in - what is my password?

Members were notified of their RTPI website password when the new website was launched in June 2012. If you have joined the Institute after this date you will have received your website login details in your joining letter.

When you login for the first time you will be required to change your password and to answer a secret question which will be used as additional security if you forget your details in the future.

If you have any questions or concerns please submit them via our login query form and we will be in touch shortly.

I've tried to log in but receive a message saying my membership number doesn't exist?

Please check your membership number and try again. If you are still receiving the message, but are entering your number correctly, it may be that the system is experiencing extremely high levels of demand. In this case, please try logging in at a later point.

If you continue to have experience difficulties please submit your details via our login query form, making sure to include as much detail about the issue as possible. Our technical team will respond shortly.

I requested a forgotten password email but I haven't received it?

The email is sent to the default contact email address that the RTPI holds for you, as displayed when you request the email. You do have the option to specify an alternative address when you request the email.

If you cannot see the email in your inbox, please check your junk mail or trash folders. Sometimes email clients such as Hotmail will mistake the email for spam.

I'm an RTPI member but I see an error when I try to log in saying I must be a member?

You will receive this error message if you are entering your login details incorrectly. Please check your username and password and try again. If you are unsure what your password is you can reset it by visiting our Forgotten Password page.

I don't seem to be able to change my password?

Passwords must be between 6 and 12 characters long, and must contain at least one letter and at least one number). Please ensure that your new password meets these requirements.

What is the secret question for?

Your answer to the secret question will be used as additional security if you forget your password.

I'm still having problems, who do I contact?

If your query hasn't been answered above please submit them via our login query form, including your membership number and as much detail about the issue that you are experiencing as possible.