A clear and effective process for managing complaints is vital to a profession working in the public interest. The RTPI has updated its operations to reflect the findings of a member-wide consultation in which there was significant support for a clearer, more streamlined process.
Iram Mohammed, 2015 Chair of the Membership and Ethics Committee said:
“We have reviewed the Complaints Procedures to ensure that the complaints handling process remains manageable and fit for purpose. Following extensive consultation, the changes ensure that the process remains contemporary and continues to best serve the needs and expectations of RTPI Members and the general public, who have a right to expect the highest levels of service from the profession. I would like to thank all Members who responded to the consultation”.
Key changes include:
- greater clarity in relation to the roles and responsibilities of all parties including RTPI Members, along with the type of complaints not appropriate for investigation
- formal investigations will be undertaken following an assessment by RTPI Officers
- complaints of a frivolous or vexatious nature, or complaints where there is no obvious evidence to suggest a breach, will not be investigated
- criteria have been added to guide disciplinary decisions and improve transparency
- grounds of appeal have been defined
Read the updated Complaints Procedures