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Bespoke support (casework)

In some circumstances we may be able to offer further support to people on low incomes, and to groups or individuals who have traditionally not been involved in the planning system. The criteria we use to decide if you're eligible for this are set out below.

Eligibility Criteria (pdf, 246 kb)

The criteria provide a general guide however we do reserve the right to decline to give advice, or limit the advice or support we offer.

If you're not eligible for further support, you may find it helpful to use the RTPI Directory of Planning Consultants to find a professional planner in your area.

Eligible cases are passed to one of our local, professionally qualified volunteers who have the necessary skills, knowledge and expertise to assist.

The cases we have assisted with have been very diverse and ranged from:

  • Explaining the appeals process to residents in Kenton, Newcastle Upon Tyne in order to empower them to take part in the appeal for a proposed fast food restaurant. 
  • Assisting an elderly client understand development proposals for the demolition of a garage complex and erection of four semi-detached dwellings.
  • Assisting a vulnerable individual understand an enforcement notice for the erection of an outbuilding without obtaining the necessary planning permission
  • Assisting a gypsy and traveller family apply for planning permission for a number of pitches

Additional examples are provided in these case studies.

The advice and support we provide is greatly valued by those we assist and we have received the following feedback:

"The advice provided by one of our volunteers enabled a client to feel empowered to comment on a proposed development scheme and empower three of her neighbours to do the same."

"Despite very short notice, your support & help was very useful. Your volunteer was able to provide assistance over the phone as well as make some additional comments which help with my group's representation to the Local Authority."

"Very responsive, professional and provided me with information which will help me to submit an objection to a planning application. … well done. You provide a great service."

If you think you are eligible for further support please contact